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Welcome!

Want to find pioneering ways to generate greater awareness
 
 of the strength of mind, emotional restraint and willpower you can execute,
 
 when facing difficult people, tough situations and deficient environments?
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 BOOKS
 non-fiction 
Customer Service call center Hotshots CUSTOMER SERVICE call center HOTSHOTS

Every customer service professional wants to enjoy their job. But, what happens when your boss, you co-workers or the customers, push your emotional buttons?

 How do you maintain peace of mind and control the situation while dealing with irate customers, unsupportive management, and outdated computer systems?

In Customer Service Call Center Hotshots, Wanda de Liefde-Lyons offers a powerful method to satisfy customers and overcome a chaotic work environment. For over 20 years, Wanda has worked in the customer service trenches at well-known companies, including Select Portfolio Servicing, EverHome Mortgage and Bank of America. Her insights into the habits of exceptional performers will show you how to:
                       • Control your temper and stop getting frustrated
                       • Connect effectively with difficult people
                       • Resolve demanding situations
                       • Create workarounds that get results
                       • Increase customer retention and profits

Customer Service Call Center Hotshots is the definitive guide for mastering the customer service role at any organization. Discover winning techniques that you didn’t know were possible and problem-solving powers that you didn’t know were inside of you. Become a call center hotshot today.
GET IT ON >>>     Amazon     Barnes & Noble     Books a Million     

Tap into your Higher Mind
 		 TAP into your HIGHER MIND

Did you know we all have a Higher Mind?

Chances are you've heard that we all do. Now I would like to help you experience what tapping into it in an unscientific manner reveals.

Having worked with customers, clients and colleagues for over twenty years has shown me we all have different viewpoints. As a result, I'd like to show you how we process and retain information. I'd also like to show you the difference between perspective and fact.

Curious?
Be sure to sign up and download the free pdf eBook Tap into your Higher Mind.
GET IT BY >>>      clicking the "GET YOUR FREE GIFTS" button above
  fiction 
Don't Look Back DON'T LOOK BACK

Travel the inner mental journey with Augusta-Maria.

Augusta-Maria and Tiger are friends. Tiger is going through some traumatic experiences and is anxious. No longer knowing where to turn, he reaches out to Augusta-Maria for guidance. Augusta-Maria, who has felt hard done by life, offers to share her untainted inner mental journey. Tiger accepts.

Don't Look Back contains 18 letters from Augusta-Maria to her friend Tiger.

In these letters she delves into topics such as ...
          • Facing the weather vs dictating it
          • Dealing with procrastination
          • What we can control & what we cannot control
          • Rising above good and evil
          • The concept of time
          • The power of words &
             more

Will her inner mental journey influence Tiger's life?
... and ...
How, might it have an effect on yours?
  Amazon
INTERVIEWS click on name to access the interview
Rag  Bobby Thomas Jr. - Weather Report
Exposure Magazine 
Apr 2000
Rag  Chrystal Hartigan
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Sep 2000 
Rag  Stephan Mikes
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Nov 2000 
Rag  Adam Gaynor - Matchbox Twenty
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Nov 2000 
Rag  G.G.
Rag 
Dec 2000
Rag  Michael Bianco
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Jan 2001 
Rag  Burning Spear
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Feb 2001 
Rag  Bobby Ingram - Molly Hatchet
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Apr 2001 
RAG
online

 Glenn Wasser
Rag 
Jul 2001
 
Rag  Galo - Santana Tribute
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Aug 2001 
Rag  Michael Laskow - CEO Taxi
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Sep 2001 
Rag  Robin Trower
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Oct 2001 
Rag  Max Wyler - Accord Film & Video Services
Rag 
Dec 2001 
Rag  Yngwie Malmsteen
Rag 
Jan 2002  
Rag  Cedella Marley Booker
Rag 
Feb 2002  
Rag  Erik Hickenlooper - songwriter "Buy Me a Rose"
Rag 
Apr 2002 
Rag  Phil Plaskon - Ten K Productions
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May 2002  
Rag  Stan Hinesley - TGS Technologies
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Aug 2002  
Rag  Paul Reed Smith
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Dec 2002  
Rag  Seth - The Mockers
Rag 
Feb 2003 
   
LYRICS click on image to view video
Thank God for Music Thank God for Music
co-written by Michael Lyons Jr. & Wanda de Liefde
   more coming soon ...
   
SCREENPLAYS  
coming soon
   
WRITER   
WdLL Hi,

Just wanted to share a little about me.

There are some authors who write about the physical body. There are other authors who write self-help books. Then there are those who love to tell stories.

I however, have always been fascinated by the higher mind. By what transcends what we perceive to be physical or natural. By awareness of the mind in and of itself.

My goal has always been to take in the mental and/or emotional state of another individual, thing or situation and find a way to remain inwardly calm when dealing with it. I trust, my writings have unveiled a path on how to do that.

May they uplift your spirit.

All the best,
Wanda
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