BOOKS |
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CUSTOMER
SERVICE call center HOTSHOTS Every customer service professional wants to enjoy their job. But, what happens when your boss, you co-workers or the customers, push your emotional buttons? How do you maintain peace of mind and control the situation while dealing with irate customers, unsupportive management, and outdated computer systems? In Customer Service Call Center Hotshots, Wanda de Liefde-Lyons offers a powerful method to satisfy customers and overcome a chaotic work environment. For over 20 years, Wanda has worked in the customer service trenches at well-known companies, including Select Portfolio Servicing, EverHome Mortgage and Bank of America. Her insights into the habits of exceptional performers will show you how to: • Control your temper and stop getting frustrated • Connect effectively with difficult people • Resolve demanding situations • Create workarounds that get results • Increase customer retention and profits Customer Service Call Center Hotshots is the definitive guide for mastering the customer service role at any organization. Discover winning techniques that you didn’t know were possible and problem-solving powers that you didn’t know were inside of you. Become a call center hotshot today. |
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TAP into your HIGHER MIND Did you know we all have a Higher Mind? Chances are you've heard that we all do. Now I would like to help you experience what tapping into it in an unscientific manner reveals. Having worked with customers, clients and colleagues for over twenty years has shown me we all have different viewpoints. As a result, I'd like to show you how we process and retain information. I'd also like to show you the difference between perspective and fact. Curious? Be sure to sign up and download the free pdf eBook Tap into your Higher Mind. |
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fiction | |
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DON'T LOOK BACK Travel the inner mental journey with Augusta-Maria. Augusta-Maria and Tiger are friends. Tiger is going through some traumatic experiences and is anxious. No longer knowing where to turn, he reaches out to Augusta-Maria for guidance. Augusta-Maria, who has felt hard done by life, offers to share her untainted inner mental journey. Tiger accepts. Don't Look Back contains 18 letters from Augusta-Maria to her friend Tiger. In these letters she delves into topics such as ... • Facing the weather vs dictating it • Dealing with procrastination • What we can control & what we cannot control • Rising above good and evil • The concept of time • The power of words & more Will her inner mental journey influence Tiger's life? ... and ... How, might it have an effect on yours? |
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INTERVIEWS | click on name to access the interview |
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Bobby Thomas Jr. - Weather Report Exposure Magazine Apr 2000 |
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Chrystal Hartigan Rag Sep 2000 |
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Stephan Mikes Rag Nov 2000 |
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Adam Gaynor - Matchbox Twenty Rag Nov 2000 |
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G.G. Rag Dec 2000 |
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Michael Bianco Rag Jan 2001 |
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Burning Spear Rag Feb 2001 |
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Bobby Ingram - Molly Hatchet Rag Apr 2001 |
RAG online |
Glenn Wasser Rag Jul 2001 |
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Galo - Santana Tribute Rag Aug 2001 |
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Michael Laskow - CEO Taxi Rag Sep 2001 |
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Robin Trower Rag Oct 2001 |
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Max Wyler - Accord Film & Video Services Rag Dec 2001 |
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Yngwie Malmsteen Rag Jan 2002 |
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Cedella Marley Booker Rag Feb 2002 |
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Erik Hickenlooper - songwriter "Buy Me a
Rose" Rag Apr 2002 |
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Phil Plaskon - Ten K Productions Rag May 2002 |
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Stan Hinesley - TGS Technologies Rag Aug 2002 |
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Paul Reed Smith Rag Dec 2002 |
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Seth - The Mockers Rag Feb 2003 |
LYRICS | click on image to view video |
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Thank God for Music co-written by Michael Lyons Jr. & Wanda de Liefde |
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SCREENPLAYS | |
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WRITER | |
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Hi, Just wanted to share a little about me. There are some authors who write about the physical body. There are other authors who write self-help books. Then there are those who love to tell stories. I however, have always been fascinated by the higher mind. By what transcends what we perceive to be physical or natural. By awareness of the mind in and of itself. My goal has always been to take in the mental and/or emotional state of another individual, thing or situation and find a way to remain inwardly calm when dealing with it. I trust, my writings have unveiled a path on how to do that. May they uplift your spirit. All the best, Wanda |
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